Symptom: You log in to Google services and see the following error:
Problem: There are several possibilities here. Follow the possible solutions below in order.
1. Your school may not be using Google services with GNENC. Please check with your school's IT department to see if your school is using Google with GNENC.
2. Your may have an invalid password in our directory. An invalid password prevents your account from being created in Google Apps. Follow the steps for changing your password via the YAMS Account Management System found at the link below.
3. Your account may be in the incorrect group in our directory. Please ask your school's IT department to verify that you are in the correct group in YAMS Account Management System.
4. Something else is going wrong. Please submit a trouble ticket to your ESU and request additional help.