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Acceptable Use Policy

ESU 10 District User Accounts # Acceptable Use Policy # Users of ESU 10 provided accounts for applications, equipment, networks and services, are responsible and accountable for their own...

Mail

Our schools use both GNENC and Google Gmail email services.  If you are unsure which service you should use to send and receive email, please check with your school IT department. ...

User Accounts-Change your Password

Users may change their passwords via the TUMS Account Management System.  Except in handful of cases, users must change their password in TUMS rather than changing the password in a...

User Accounts

TUMS Account Management System Change your password         Basic Navigation of TUMS         Instructions for Changing your...

FrontPage

Welcome to the Greater Nebraska Educational Network Consortium (GNENC) Knowledge Base, an online collection of articles to help users of all levels find information about our services. ...

Account Password Policy

Password Age: # Passwords will expire in approximately 520 days User will be given notification prior to password expiration and allowed to change before account is locked 30 days (or...

Get Started

Services GNENC Online Classroom | ...

Help Links

Help Check Service Status | ...

Server Outage

Over the weekend a seven year old server died and took several websites, some email service and some DNS service with it. The server is operational again, but some of the services are not....

EMAIL ISSUES

We are experiencing recurring issues with email in terms of rate limiting and the speed at which emails are sent. One of the ways email systems automatically detect spam is the rate at which...

Mail Outage resolved

The mail outage that blocked outgoing mail from today has been resolved.

Outbound email update

The issues with the outbound email server should be resolved.  Any new email should flow right away.  Any email sent earlier this morning will have to hit the retry timer before being...

Outbound email issues

This morning around 6am one of the hard drives on our outbound email server filled up.  You will not be able to send out email if you have a GNENC (ESU) email account until this is...

Outbound email issues

Email sent out from GNENC is currently not flowing because a drive filled up.  This should be resolved soon, but may take a while to get caught up. This should not affect inbound email....

Internet Access Issues

We are currently experiencing network issues and are working to resolve the issue as soon as possible.

Legacy Qwest/CenturyLink circuits down January 3, 2013

Legacy Qwest/Century Link circuits for about 24 minutes at Hemingford, Crawford, Sioux County, Chadron and Rushville went down Wednesday afternoon January 3, 2013. GNENC and/or Network...

Legacy Qwest/CenturyLink circuits down January 2, 2013

Five Legacy Qwest/CenturyLink circuits went down Tuesday afternoon January 2, 2013. I started a ticket with Network Nebraska. It appears that the outage was caused by work being done by...

Moodle access and errors

Moodle access is currently very slow.  You may be seeing the following error message when trying to visit  your Moodle site:     Error: Database connection...

Legacy Qwest circuits down in west

All five legacy Qwest circuits in ESU-13 region went down hard Thursday December 6, 2012 afternoon at  4:43 p.m. CT for an hour and twenty minutes.  The CSN NOC told me they could see...

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Mail

Our schools use both GNENC and Google Gmail email services.  If you are unsure which service you should use to send and receive email, please check with your school IT department.

Table of Contents

GNENC Desktop/Mobile Client Setup
Gmail Help
Gmail Desktop/Mobile Client Setup
Message Filtering
SOGo Webmail
Sympa Mailing Lists

 

GNENC Desktop/Mobile Client Setup [top]

Step-by-step instructions on setting up GNENC email accounts in desktop clients such as Mac Mail, Mozilla Thunderbird, Microsoft Outlook, and mobile clients such as iOS Mail, Android Mail, and more.

 

 

Must use email address and password for outgoing authenticated login

 Windows

Microsoft Outlook

 Mac

Mac Mail
Microsoft Outlook

 Windows, Mac and Linux

Mozilla Thunderbird

 Mobile Devices

iOS Mail (iPad)
iOS Mail (iPod touch/iPhone)
Android Mail (Tablet)
Android Mail (Phone)*

 Other Devices

Multi-function printers and copiers sometimes have email capabilities, both incoming and outgoing. In these instances, use the advanced settings below. If there is no option for "secure" connections substitute port 143 for incoming and port 25 for outgoing.  

 Server Settings (Advanced Users)

GNENC supports both IMAP and POP protocols.  However, we highly recommend using IMAP.

Incoming Mail Server: mail.gnenc.org
Incoming Mail Port (IMAP): 993
SSL: Yes
Must use email address and password for incoming authenticated login

Outgoing Mail Server: mail.gnenc.org
Outgoing Mail Port: 587
SSL: Yes, TLS 

 

* Different Android phones have slightly different setup options and interface layouts.  We will do our best to develop guides for the various Android handsets.  If you have an Android phone that we have no built a guide for and you feel comfortable contributing some screenshots we will welcome the contribution.  

 

 Gmail Help [top]

Google keeps a good database of Gmail help articles for a wide range of topics.  Due to the magnitude of information available it is more advantageous for users to visit this help database directly rather than us providing links to individual documents here.  However, for desktop and mobile client setup we have provided direct links to the pertinent documents for ease of use. You may find the help documents at the link below.  

Gmail Help Documents (Open in new window)
 

 Gmail Desktop/Mobile Client Setup [top]

 

 

This section contains links to Google's documentation for configuring desktop and mobile email clients such as Mac Mail, Mozilla Thunderbird, Microsoft Outlook, and mobile clients such as iOS Mail, Android Mail, and more.  Schools that use Gmail services will need to follow these instructions.

 Windows

Microsoft Outlook
 

Use Google Apps Sync to easily set up Outlook to manage Gmail, Google Calendar, and Contacts
Download Google Apps Sync

Google Apps Sync Help

 Mac

Mac Mail

 Windows, Mac and Linux

Mozilla Thunderbird 3

 Mobile Devices

iOS Mail (iPod touch/iPhone/iPad)
Android Mail (Phone/Tablet)*

 Other Devices

Use the GNENC instructions for other devices above.

 Server Settings (Advanced Users)

Google supports both IMAP and POP protocols.  However, we highly recommend using IMAP.

Incoming Mail Server: imap.gmail.com
Incoming Mail Port (IMAP): 993
SSL: Yes
Must use email address and password for incoming authenticated login

Outgoing Mail Server: smtp.gmail.com
Outgoing Mail Port: 587
SSL: Yes, TLS 


* Different Android phones have slightly different setup options and interface layouts.  We will do our best to develop guides for the various Android handsets.  If you have an Android phone that we have no built a guide for and you feel comfortable contributing some screenshots we will welcome the contribution.  

 

Message Filtering [top]

The GNENC email servers have a server-side message filtering service called "sieve" filtering.  SOGo is a user-interface that allows users to leverage this filtering capability.  However, the effects of the filtering span far beyond SOGo webmail.  This mean that even if you are not a SOGo webmail user, you may still use SOGo to set up message filtering rules. This will then filter messages on your desktop client such as Mac Mail, Outlook or even your mobile phone (if you check email using IMAP).

Create a Message Filter (Same document as below in SOGo Webmail section)

Note: Message filtering in this manner will have no effect on Google Apps Gmail users.  

 

  Webmail [top]

 How-To Videos
Create a Folder
Create/Modify a Signature
Create a Message Filter

 

 Sympa Mailing Lists [top]

Duke University's Online Sympa Help
Dynamic List Membership

GNENC uses the Sympa Mailing List Manager to facilitate and manage email lists for all of our domains.  This system offers many options that should suit many needs. 

Currently, Sympa does not provide central user documentation.  We have found Duke University's excellent Sympa help articles to be very complete.  Please visit Duke's list help page at https://lists.duke.edu/sympa/help

Generally speaking, each school's individual list management system can be found at http://lists.yourschoolsdomain.org.  For instance, Holdrege lists can be found at https://lists.holdregedusters.org.  Only specific users have privileges to manage lists.

 Incoming SMTP rate limiting [top]

GNENC began rate limiting incoming mail in June 2013.  Currently all incoming email from a school network is compared with a rolling clock to see how many messages each user has sent over the last minute, hour and day.  This is not a calendar day, but the last 24 hour period.  If the user has sent too many messaged in the last measurable period the email will not be sent by our system.  Currently there are three rates being used simultaneously:

  • 100 / minute
  • 500 / hour
  • 1000 / day
Each message sent will ask the email system what the current rate of email flow is, and if that rate exceeds any of these limits, the email will be rejected.  
 
Some school services such as PowerSchool send email faster than this limit and there is a way to make an exception for high volume services like this.  We can exempt a specific IP or a domain address from the rate limit calculation.  That system needs to have a public IP address statically assigned to be excluded.
 
Please note: This is part of our ongoing effort to stop spam and prevent our system from being abused.

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